Privacy Policy

Version: December 2023

TRUCKRUN is committed to protecting and respecting the privacy of your personal data. This Privacy Policy explains how the TRUCKRUN company ("TRUCKRUN" or "we") listed in the imprint of this website will process your personal data as the data controller in accordance.

Processing of your personal data

TRUCKRUN processes your personal data as part of your use of our websites and online services as described in the following:

Use of the websites

When using our websites, TRUCKRUN processes information which is technically necessary for communication to take place and which may also be automatically sent to us by your browser or device, e.g., IP address, device type, browser type, pages visited, date and time of the request.

We process this information to enable you to visit the websites, to improve and accelerate the presentation of the websites, to adapt and prepare the information offered for specific target groups and to design the websites according to user preferences.

In addition, we process this information to ensure compliance with our Terms of Use, to exercise or defend ourselves against legal claims, and to prevent and counter fraudulent and similar actions, including attacks on our IT infrastructure.

The legal basis for the processing is the safeguarding of the legitimate interests of TRUCKRUN as website operator.

Subscription to information and participation in surveys

On our websites you can subscribe to various information, such as subscribe to newsletters or provide us with comments and feedback by participating in surveys. TRUCKRUN processes the personal data that you have entered via the website, e.g., contact information such as first and last name, e-mail address, telephone number or comments.

TRUCKRUN uses this personal data to contact you and provide the requested information, to process your comments and feedback and to adapt and prepare the information offered for specific target groups.

The legal basis for processing your personal data is your consent you provided to us.

Use of contact forms and chatbots

You can contact us directly via contact forms and chatbots on our website and in particular provide your contact details. TRUCKRUN processes the contact information you provide, such as your first and last name, e-mail address or telephone number, as well as information you provide in a support request, in order to respond to and clarify your contact or request.

The legal basis for the processing is your consent. If your request is aimed at the conclusion of a contract, the legal basis for the processing is the performance of a contract.

Online Services

On our websites you can register for various TRUCKRUN Online Services by providing your personal data, for example to access technical documents of our products or to exchange information in user forums.

TRUCKRUN processes the personal data that you have entered when using the TRUCKRUN Online Services for example when registering or logging in, such as your first and last name, e-mail address, telephone number, comments or forum posts.

TRUCKRUN processes your personal data,

• to provide the services and features of the Online Services and to manage your use; or to enable you to use the      services and features of the Online Services;

• to verify your identity and enable user      authentication;

• to ensure compliance with our Terms of Use, establish or defend against legal claims, and prevent fraudulent or      similar acts, including attacks on our IT infrastructure.

The processing of your personal data is based on your consent, the performance of a contract or on our legitimate business interests as the provider of online services.

Where TRUCKRUN relies on its legitimate interests for processing personal data, TRUCKRUN has determined that, after a balancing of interests, its legitimate interests are not overridden by your interests and rights or freedoms. More information on the balancing of interests can be obtained by contacting the TRUCKRUN Data Privacy Organization.

Processing of personal data related to your business relationship with TRUCKRUN

In the context of a business relationship with TRUCKRUN, we process personal data of contact persons at customers, suppliers, sales partners, and partners ("business partners"). For further information, please refer to the TRUCKRUN Privacy Policy for Business Partners at the bottom of the page under "Downloads". 

We use Microsoft's Clarity tool to continuously improve our website and provide you with better service.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. 

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Cookies and other similar technologies

TRUCKRUN and our partners use cookies and other similar technologies to operate the TRUCKRUN websites and personalize content and ads. You may find out more about how we use cookies in our Cookie Policy.

Links to other websites

TRUCKRUN websites may contain links to third-party websites and applications. This Privacy Policy applies only to TRUCKRUN websites and does not cover how third-party organizations process personal data. For information on the processing of your personal data, we encourage you to read their data privacy policies.

Mobile Apps

TRUCKRUN also offers a variety of applications that you can download to your mobile device ("Mobile Apps"). Some of these have their own privacy policy. These privacy policies can be viewed on the App Store prior to downloading the Mobile App and in the Mobile App itself.

Recipients and transfer of personal data

TRUCKRUN may share your personal data with the following recipients, if and to the extent such transfer is necessary:

• TRUCKRUN companies which process personal data to support in fulfilling our contractual or legal obligations or internal      functions such as customer services;

• other recipients such as business partners or (IT-) service providers which process personal data as part of their service provision for TRUCKRUN (e.g., hosting or IT maintenance and support services);

• third parties in connection with complying with legal obligations or establishing, exercising, or defending rights or      claims or in relation to corporate transactions (e.g., for court and arbitration proceedings, to law enforcement authorities and regulators, to attorneys and consultants).

Further information on the safeguards in place is available by contacting the TRUCKRUN Data Privacy Organization.

Storage duration

TRUCKRUN will only process your personal data for as long as it is necessary to fulfil the purpose of the processing (e.g., until the matter you have contacted us with is completely clarified) or until you withdraw your consent, unless legal obligations or the establishment, exercise or defense of legal claims make a longer retention necessary.

Your rights

You have specific rights in relation to your personal data. In particular, and subject to the statutory requirements, you may be entitled to:

• obtain confirmation as to whether TRUCKRUN processes personal data about you and, where that is the case, obtain      access to your personal data processed by TRUCKRUN as well as other information,

• obtain the rectification of your inaccurate personal data processed by TRUCKRUN,

• obtain from TRUCKRUN the erasure of your personal data processed by TRUCKRUN,

• obtain from TRUCKRUN restriction of processing of your personal data,

• obtain a copy of your personal information that you have provided to TRUCKRUN or request that your personal information be      transmitted to another recipient,

• object to the processing of your personal data by TRUCKRUN on grounds relating to your particular situation insofar as the      processing of your personal data is based on legitimate interests.        

If you have given TRUCKRUN your consent to process your personal data, you have the right to withdraw your consent at any time with effect for the future, i.e., your withdrawal does not affect the lawfulness of the processing based on the consent before its withdrawal. 

Data Protection Officer, TRUCKRUN Data Privacy Organization, Contact

The TRUCKRUN Data Protection Officer and the TRUCKRUN Data Privacy Organization provide support with any data privacy related questions, comments, concerns, or complaints or in case you wish to exercise any of your data privacy related rights. The Data Protection Officer and the TRUCKRUN Data Privacy Organization may be contacted at support@truckrun-e.com.

The TRUCKRUN Data Protection Officer and the TRUCKRUN Data Privacy Organization will always use best efforts to address and settle any requests or complaints brought to its attention.

Changes to this Privacy Policy

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. The date of the last update can be found at the beginning of this Privacy Policy. We recommend that you visit this page regularly to check for any updates that may have been made.